What type of wax do you use?
Our candles are made with 100% natural soy wax, ensuring a cleaner, eco-friendly burn that’s free from harmful additives.
How big is the candle, and does it come with a lid?
The candle comes in a 9oz jar with a 7.5oz wax weight. It comes with a matching lid, perfect for maintaining the fragrance and protecting the candle between burns.
Are your ingredients safe for the environment and indoor use?
Yes! We use only non-toxic, eco-conscious ingredients. The candle is free from lead, plastics, parabens, synthetic dyes, and phthalates, making it safe for both you and the environment.
How long will this candle burn?
With proper care, our 7.5oz candle provides a long-lasting burn time of approximately 50-60 hours.
What kind of wick is used in this candle?
We use a 100% cotton wick that is free from lead and zinc, promoting a clean, even burn.
Are the candles hand-poured? Where are they made?
Yes, each candle is hand-poured with care in the U.S.A., ensuring attention to detail and a high-quality product every time.
Does this candle contain any synthetic dyes?
No, our candles are made without synthetic dyes, allowing for a naturally clean burn and an environmentally friendly experience.
Do you ship internationally?
Oui! International shipping rates will apply though.
Do you offer private labeling or custom orders?
We can make something truly unique for your wedding, corporate event, birthday party, etc. Simply upload your photo, choose your scent, and order.
What's your return policy?
We accept returns on non-customized items within 14 days of delivery, provided the product is in its original packaging and remains unused. Please note that the buyer is responsible for the cost of return shipping, and initial shipping fees are non-refundable. We ask that you carefully inspect your order upon receipt and reach out to us right away if your item is defective, damaged, or incorrect. This allows us to evaluate the issue and find the best solution. To initiate a return, please email us at info@howdycandle.com, and we’ll guide you through the next steps.
Due to the personalized nature of our custom candles, we are unable to accept returns or offer refunds on these items. Each custom candle is made uniquely for you, with individual photos, scents, and designs tailored specifically to your preferences. We take great care to ensure the highest quality in our products, so please review all details carefully before finalizing your order. If there are any issues with the quality of your custom candle upon delivery, please reach out to us, and we’ll be happy to assist in resolving the matter.